Where do I go to shop for Club Scrap items?
To shop for papercrafting supplies and tools, go to: www.clubscrap.com and click "SHOP". From there, search our store by collections, memberships and other categories.
How do I find out about sales, news, and other special promotions?
You can sign up to receive Club Scrap's E-news by filling out the form at https://clubscrap.com/pages/welcome/. E-news emails are sent twice a week, with occasional special announcements. You can unsubscribe at any time using the link provided in every email. Learn more on our blog: https://clubscrap.com/a/blog/email-subscription
Does Club Scrap have gift certificates available?
Yes. You can purchase gift certificates in our online store. Gift certificates are sent electronically via email and can be used for online purchases only. They cannot be used as a form of payment for the purchase of a membership or to pay monthly membership fees. Learn more on our blog: https://clubscrap.com/a/blog/gift-certificates
Does Club Scrap charge sales tax?
Applicable sales tax will be charged to the following states: CT, ID, IL, ME, NJ, NM, RI, TX, WA, AL, AR, IA, KS, MA, MN, NE, OK, SD, VT, WI, WV CT, ID, IL, ME, NJ, NM, RI, TX, WA, AL, AR, IA, KS, MA, MN, NE, OK, SD, VT, WI, WV. For international shipments, any duties and taxes incurred are the responsibility of the recipient.
When will Club Scrap charge my credit card?
Your credit card will be charged at time of order placement. Club Scrap will ship your order as soon as possible, usually within two business days.
What Payment Methods does Club Scrap accept?
Visa, MasterCard, American Express, Discover, and Paypal. We also accept Club Scrap gift certificates*.
What is the shipping policy?
All online orders are processed and shipped within 72 business hours. Delivery times may vary based on carrier and shipping distance from our warehouse in Neenah, WI. Digital product download links are sent via email and are available for immediate download upon payment confirmation.
What is your return policy?
If you receive a product that does not meet your expectations, you may return it within 30 days. You may return the product in the original packaging, and ship it to Club Scrap, Inc., Attn: Returns, 1375B Constitution Drive, Neenah, WI 54956. Please enclose a copy of the invoice, along with the reason for the return. We will refund your account for the product price paid, less shipping and handling, upon receipt of the product. All our products are available in limited quantities. We cannot guarantee product availability after the original order is placed.
What is your online class return policy?
We want you to be happy with your purchase, but understand sometimes things don't work out. Please read the refund policy carefully before purchasing our online classes/ project downloads. Digital products such as our page/card formulas, project instructions and online classes delivered via email are non-refundable. Once your purchase is complete, you have instant access to the product, and it cannot be returned. As such, we do not offer refunds or exchanges for any of our downloadable products. If you believe that you have been charged in error, or have a problem with accessing your digital product, please contact our team immediately at firstname.lastname@example.org. We are happy to work with you to resolve any issues. We appreciate your business and want you to be happy with your purchase. If you have any questions or concerns, please don't hesitate to reach out.
What if I can't find the instructions for something I bought in the past?
Most of our instructions can be found in the RESOURCES tab under INSTRUCTIONS. You will also receive an email containing links to instructions after purchasing an item. Please reach out to us directly at email@example.com or 888.634.9100 if you need further assistance.
I want to purchase a Club Membership and a few other things. Why am I not seeing the member savings on ALL of the items in my cart?
Your shopping profile won't recognize your new membership status until the purchase of the subscription is complete. Your best bet is to conclude your purchase of the individual membership, and place a separate order with the other items you'd like. At check-out, you'll have the option to combine your Club Scrap kit and other orders in one box to save on shipping costs. Simply choose "ship with my next kit." Our members enjoy taking advantage of this unique option!
What is "Ship with my kit"?
Club Members have the option of shipping additional online orders together with their next Membership shipment for just $2.50. Orders must be placed at least 3 business days before your next shipping date. This is a great way to combine orders into one box and save on shipping!
Is your paper acid and lignin free?
All of Club Scrap's papers are acid and lignin free and safe for your precious photos. The three primary deterioration forces for photos are heat, moisture and pollution (e.g. acid, lignin, adhesives, inks). No scrapbook paper or product can save your photos from a poor storage environment. If it's hot and humid where your photos are stored, you could be shortening the lifespan of your photos by half or more. Keep them cool, dry and protected in our specially designed page protectors!
Terms of Service
In the event of a pricing error on the Club Scrap website, Club Scrap reserves the right to cancel any orders resulting from such pricing errors.